FAQ

Puro Amor Pets — Pure Love For Every Paw

 Orders & Local Pickup

1. Is local pickup available?

Yes! Local pickup is available at checkout.

2. How long does it take to prepare my order?

Orders are typically ready within 24 hours.

3. Will I receive pickup instructions?

Yes, you'll receive an email once your order is ready with all pickup details.

4. Do you offer local delivery?

Not yet. Local delivery is coming soon!

5. Do you ship nationwide?

Yes, we ship nationwide within the U.S.

 Payments

6. What payment methods do you accept?

We accept:

  • Credit/debit cards
  • Apple Pay
  • Google Pay
  • Shop Pay

  • PayPal

 Contact & Support

7. How can I contact Puro Amor Pets?

 Email: info@puroamorpets.com

Instagram: @puro.amorpets

 Call/Text: 516-426-6603

Support hours:

  • Monday–Friday: 4 PM – 9 PM

  • Saturday–Sunday: 8 AM – 5 PM

 Brand & Mission

8. Do you donate to shelters?

Yes! We support local shelters including:

  • Town of Hempstead Animal Shelter

  • Nassau County SPCA

We donate toys, blankets, and essentials every 4 months.

9. Why choose Puro Amor Pets?

Because we are built on love, care, transparency, and community. Every service and product is chosen with pure love, just like our name.